Organizations in the 21st Century:
Knowledge and Learning—the Basis for Growth

Nov. 16-17, 2001 at the Social Science Research Center (WZB), Reichpietschufer 50, 10785 Berlin

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"Organizations in the 21st Century: Knowledge and Learning—the Basis for Growth" was held Nov. 16-17, 2001 at the Social Science Research Center (WZB) in Berlin, sponsored by the Gottlieb Daimler- and Karl Benz-Foundation.

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Conference Summary

Table of Contents

Introduction

About the Event

What is Organizational Learning?

Defining a Need

New Thinking

Cause and Effect

Theory to Practice

Between Three Worlds

Learning in the Private Sector

Learning in the Public Sector

Learning in the Academic Sector

Opportunities for Cross-Pollination?

Case in Point

Reconsidering the Variables

Diversity and Conflict

Learning with Power

Learning with Emotion

Learning Fashions

Learning from the Past and Future

Architecture for Learning

Organizational Theater

About the Author

 

What is Organizational Learning?

Defining a Need

How networks, communities and organizations communicate, collaborate, solve problems, make decisions, devise strategies, accumulate experience and expertise and make sense of their environment has become dramatically linked to value creation and business survival in the Knowledge Economy.

“Organizational learning is both a process and an outcome,” explains Prof. Ariane Berthoin Antal, WZB program leader for organizational learning and conference co-chairperson. “The process is a dynamic and interactive one that entails acquiring, sharing, making sense of, applying and storing knowledge, as well as creating new knowledge. The outcome of organizational learning is stored in many forms, including organizational culture, routines, and to a lesser extent, documentation and data banks.”

The demand for new approaches is increasing with the accelerating pace of technological, social, political and economic changes occurring in the world today. “Industry has been transformed worldwide by a rapid technological change and by a wealth of information and communication brought by new technologies,” notes Prof. Gisbert Freiherr zu Putlitz, Chairman of the Board of the Gottlieb Daimler and Karl Benz Foundation.

Government, social, business and academic organizations are all involved in this global transformation. “Nearly every kind of organization has undergone a fundamental and rapid change regarding their structures, their management and their goals,” he adds. “Organizations are challenged by those processes and are forced to manage the consequences by the generation of new corporate knowledge.”

Traditional management approaches and assumptions are no longer sufficient considering rapidly changing environment organizations face today, particularly considering the importance of creating new balances between meeting global and local needs. “Probably the most important learning skill that organizations must develop is the ability to capture and interpret early signals from diverse stakeholders in varied socio-political contexts and to draw on and share tacit knowledge across organizational boundaries,” says Prof. Meinolf Dierkes, who headed the Kolleg’s work.

Revised: 11/13/02. All contents copyright 2001 by Steve Barth, Wissenschaftszentrum Berlin für Sozialforschung (WZB), and individual authors. All rights reserved. For more information, please contact the Webmaster. Photographs by Peter Hinsel.