Organizations in the 21st Century:
Knowledge and Learning—the Basis for Growth

Nov. 16-17, 2001 at the Social Science Research Center (WZB), Reichpietschufer 50, 10785 Berlin

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"Organizations in the 21st Century: Knowledge and Learning—the Basis for Growth" was held Nov. 16-17, 2001 at the Social Science Research Center (WZB) in Berlin, sponsored by the Gottlieb Daimler- and Karl Benz-Foundation.

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Conference Summary

Table of Contents

Introduction

About the Event

What is Organizational Learning?

Defining a Need

New Thinking

Cause and Effect

Theory to Practice

Between Three Worlds

Learning in the Private Sector

Learning in the Public Sector

Learning in the Academic Sector

Opportunities for Cross-Pollination?

Case in Point

Reconsidering the Variables

Diversity and Conflict

Learning with Power

Learning with Emotion

Learning Fashions

Learning from the Past and Future

Architecture for Learning

Organizational Theater

About the Author

 

Between Three Worlds

Opportunities for Cross-Pollination?

Even as the participants considered to what extent politics, fragmentation and distraction hinder the learning process, a question also began to form about whether these same “problems” could also be used to accelerate the generation of value from knowledge and learning.

If, as Smelser points out, the fragmentation of academic agendas is at least partly due to the competition for scarce resources such as department budgets and peer recognition, then it’s little surprise that politics plays such a big part in academia.

But does Smelser’s self-critical analysis of learning barriers and fragmentation in the social sciences offer a template by which public and private sector organizations might examine their own successes and shortcomings?

Can the bottom-line focus in business that brings additional incentives for making learning work find acceptance in the “non-profit” environments of government and education?

And if the maddening political barriers that are so obvious in government institutions are universally present in business, can the slow progress made in overcoming those barriers in the public sector prove even more useful in the private sector and academia?

The kind of Balkanization of ideas Smelser mentions is certainly present in public policy. But it is also present in business. Look at the proliferation of incompatible protocols in wireless telephony in the United States. Look at the self-defeating diversity of market buzzwords in the application of information technology to business strategy: knowledge management, data mining, customer relationship management, business intelligence, enterprise information portals, etc.

Revised: 11/13/02. All contents copyright 2001 by Steve Barth, Wissenschaftszentrum Berlin für Sozialforschung (WZB), and individual authors. All rights reserved. For more information, please contact the Webmaster. Photographs by Peter Hinsel.