Organizations in the 21st Century:
Knowledge and Learning—the Basis for Growth

Nov. 16-17, 2001 at the Social Science Research Center (WZB), Reichpietschufer 50, 10785 Berlin

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"Organizations in the 21st Century: Knowledge and Learning—the Basis for Growth" was held Nov. 16-17, 2001 at the Social Science Research Center (WZB) in Berlin, sponsored by the Gottlieb Daimler- and Karl Benz-Foundation.

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Conference Summary

Table of Contents

Introduction

About the Event

What is Organizational Learning?

Defining a Need

New thinking

Cause and Effect

Theory to Practice

Between Three Worlds

Learning in the Private Sector

Learning in the Public Sector

Learning in the Academic Sector

Opportunities for Cross-Pollination?

Case in Point

Reconsidering the Variables

Diversity and Conflict

Learning with Power

Learning with Emotion

Learning Fashions

Learning from the Past and Future

Architecture for Learning

Organizational Theater

About the Author

 

Reconsidering the Variables

Learning from the Past and Future

Considering that the WZB has recently broken with tradition and recruited, Prof. Juergen Kocka, a historian rather than a social scientist, as its President, it was particularly fitting that he chair the workshop on learning from the past and the future. “Learning and time have a lot to do with each other,” he points out. Of course forgetting—or unlearning—and time go together, too. But Kocka adds, “Is learning always a good thing?”

Harvard Business School historian Prof. Jeffrey Fear emphasizes that, in fact, wrote learning from past lessons isn’t always best. “There is a big difference between learning history and learning from history,” he says. For example, past financial performance is a poor predictor. But history can be a useful repository of organizational learning and corporate memory, reconstructing the language and meanings that shaped decision-making in the past and understanding the sources of current culture and identity.

However he also feels, to echo Kocka’s question, that since change management means overcoming the past, history shouldn’t be a burden. “Organizations need to be oriented towards the future,” he says. “For investors and stockholders, it’s not what you did for me yesterday, but what you will do for me tomorrow.”

Learning from the future, or course, is also a dubious proposition. Graham Galer, has been looking for better methods to identify the ‘weak signals’ of future change since he helped pioneer scenario planning at Shell (he is now an associate of the Global Business Network). Exploring alternate futures, he says, “challenges manager’s mental maps.” New ideas and strategies emerge. He adds that scenarios are also useful tools for testing current strategies are appropriate.

 

Revised: 11/13/02. All contents copyright 2001 by Steve Barth, Wissenschaftszentrum Berlin für Sozialforschung (WZB), and individual authors. All rights reserved. For more information, please contact the Webmaster. Photographs by Peter Hinsel.