Organizations in the 21st Century:
Knowledge and Learning—the Basis for Growth

Nov. 16-17, 2001 at the Social Science Research Center (WZB), Reichpietschufer 50, 10785 Berlin

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"Organizations in the 21st Century: Knowledge and Learning—the Basis for Growth" was held Nov. 16-17, 2001 at the Social Science Research Center (WZB) in Berlin, sponsored by the Gottlieb Daimler- and Karl Benz-Foundation.

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Conference Summary

Table of Contents

Introduction

About the Event

What is Organizational Learning?

Defining a Need

New Thinking

Cause and Effect

Theory to Practice

Between Three Worlds

Learning in the Private Sector

Learning in the Public Sector

Learning in the Academic Sector

Opportunities for Cross-Pollination?

Case in Point

Reconsidering the Variables

Diversity and Conflict

Learning with Power

Learning with Emotion

Learning Fashions

Learning from the Past and Future

Architecture for Learning

Organizational Theater

About the Author

 

Reconsidering the Variables

Architecture for Learning

In a workshop titled, “Creating Environments for Learning,” Swiss Red Cross Vice President Arina Kowner led a discussion about how architecture and design helps to create a milieu of learning as well as how it sometimes impedes learning.

Prof. Sheldon Rothblatt, Center for the Study of Higher Education, University of California at Berkeley concentrated on the university as an institution of learning. He described the unresolved debate between two schools of thought in creating universities. On one hand is the use of urban space—a concept that goes back to the middle ages—where mature students learn both in and from the city. On the other is the “campus” concept, wherein students emerging from childhood, their teachers and researchers are separated from the hustle and bustle of daily life.

“We know that networks for future advancement are far more easily formed in intimate environments than in impersonal ones.” Rothblatt says. “Insofar as university and campus design, architecture and symbolism encouraged personal and intimate relationships, learning as a social experience was reinforced.”

The urban/isolation debate resonated with many of the workshop participants, whose companies are searching for an architecture that creates a milieu of learning for adults. This ranges from company training centers and corporate universities, which tend to separate employees from daily business activities, to flexible office environments for everyday business that allow for maximum interaction and flexibility.

Architect Michael Wilford, who was a partner with James Stirling when the WZB’s building was built in 1988, agreed that physical business environment can be developed “to nurture the creation of new knowledge and the sharing and storage of new knowledge and the sharing and storage of existing knowledge and experience.”

Wilford described, for example, his design for a new European headquarters for medical device maker B. Braun Melsungen. The space emphasized openness and flexibility, and employees described reactions of losing their desks but gaining a whole building.

“Learning and creating knowledge entails moving into new territories and taking risks, exploring different approaches and engaging with people and ideas that might seem foreign and contradictory,” he explains. “As an architect, I’m intrigued by the parallels in inquiry and speculation between the topics of organizational learning and architecture and how the built environment can be conducive to the dynamic development of knowledge and ideas.”

Too often, modern schools, factories, offices and public buildings are undifferentiated. However, Wilford notes, buildings cannot be neutral—they always have personality and character. Architecture cannot be so rooted in economic considerations that it neglects the aesthetics. Research in hospitals, where patients have been proven to recover more quickly in well-designed environments, offers a useful analogy.

Moreover, a building or campus’ impact on the learning process will change over time as the nature of social interaction continues to evolve. And only time will tell what influence humans will really feel from a built environment.

Revised: 11/13/02. All contents copyright 2001 by Steve Barth, Wissenschaftszentrum Berlin für Sozialforschung (WZB), and individual authors. All rights reserved. For more information, please contact the Webmaster. Photographs by Peter Hinsel.